Advent of disruptive technologies in Information technology (IT) space has opened up a plethora of opportunities for service providers. Rapidly evolving technologies such as cloud, digital business, social, mobility, analytics etc. demand service providers to move beyond their traditional hosting infrastructure business. And, as the customers increasingly leverage hybrid models, new opportunities are opening up from three non-core areas: application hosting (primarily email and business applications), managed services such as backup and disaster recovery, and data security services. This in itself presents a huge opportunity for the service providers to offer new and expanded value-added services to their customers.
However, despite this tremendous opportunity, the service provider marketplace remains highly competitive as ever. Factors such as industry vide consolidation, changing business dynamics, and a relentless march toward cloud is fueling the growth of IT services market. To succeed and differentiate themselves, service providers must respond quickly and support their customers’ ever-increasing complex demands. Astute service providers recognize the importance of connecting the consumer and enterprise experience with a focus to improve the entire end-to-end customer experience. Obviously, fulfilling these demands needs thorough understanding of the evolving technologies as well as of business objectives of the client. Understandably, the primary goal of the IT service providers should be to allow clients focus on their core businesses, while taking care of their IT demands.
On the other hand, enterprises to achieve their business goals often seek out for qualified service providers who have the solutions plus business and technical resources to tap into newer technologies and guarantee faster return on their investments. Clients who expect aggressive growth must identify a service provider who can work closely and quickly understand their business needs. Given that the market is swarming with technology and IT service providers, deciding on a particular one who is capable enough to deliver is a daunting task. Thus, businesses often stumble. To help businesses take the right decision while choosing their IT service provider, the editorial team at Outsourcing Gazette has critically evaluated a slew of service providers on the basis of their technical expertise as well as their business comprehension prowess. This particular issue of Outsourcing Gazette unveils some of these organizations that have been able to deliver phenomenal results year-after-year and have already positioned themselves as leading market plays in the IT services industry.